Privacy Policy – Conduits de Moyheu
Last Updated: [You can add date]
At Conduits de Moyheu, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website conduitsdemoyheu.com, contact us, or use our services.
By using our website or booking our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you submit a form, request a quote, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Address
- Service location details
- Any message or information you include in your inquiry
b) Technical / Usage Data
When you visit our website, our system may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Cookies and tracking data
c) Payment Information
If you make a payment, we may collect billing details.
Note: We do NOT store credit card information. Payments are processed securely through third-party payment processors.
2. How We Use Your Information
We use your information to:
- Provide HVAC, air duct, and dryer vent cleaning services
- Respond to your inquiries and booking requests
- Send confirmations, updates, or service reminders
- Improve our website and customer experience
- Process payments securely
- Communicate promotions or offers (optional; only if you subscribe)
- Maintain internal records
We do not sell or rent your personal information to any third parties.
3. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Analyze traffic and user behavior
- Store user preferences
- Enhance speed and performance
You can disable cookies in your browser settings if you prefer.
4. Sharing Your Information
We may share your information only with:
a) Trusted Service Providers
Such as:
- Payment processors
- Website hosting
- Communication platforms (email, SMS, WhatsApp)
These providers are required to keep your information safe.
b) Legal Requirements
We may share information if required by:
- Law
- Court order
- Law enforcement request
We never share personal information for advertising resale.
5. Data Security
We take strong measures to protect your information, including:
- Encrypted website (HTTPS)
- Secure servers
- Restricted data access
- Regular security checks
However, no online system is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights (Quebec & Canada Privacy Laws)
Under Canadian privacy regulations (PIPEDA) and Quebec privacy laws, you have the right to:
- Request access to your personal data
- Update, correct, or delete your information
- Withdraw consent for marketing at any time
- Request how your data has been used
To exercise your rights, contact us at:
Email: sales@conduitsdemoyheu.com
7. Data Retention
We keep your information only as long as needed for:
- Service delivery
- Legal requirements
- Customer records
You may request deletion at any time.
8. Third-Party Links
Our website may contain links to:
- Google Business Profile
These websites have their own privacy policies, and we are not responsible for their practices.
9. Children’s Privacy
We do not knowingly collect information from children under 16 years old.
If you believe a child provided info, contact us immediately for removal.
10. Changes to This Privacy Policy
We may update this policy occasionally.
Any changes will be posted on this page with a new “Last Updated” date.
11. Contact Us
For questions, concerns, or privacy-related requests:
Conduits de Moyheu
Email: sales@conduitsdemoyheu.com
Phone: +1 514-227-5257
Website: conduitsdemoyheu.com